TERMS AND CONDITIONS

Terms & Conditions Effective Date: January 1, 2026

Welcome to HotelSuppliesOnline ("HotelSuppliesOnline," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of the HotelSuppliesOnline website, products, services, and any purchases made through our website.

By accessing or using our website, creating an account, placing an order, or opting in to receive communications from us, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.

1. Eligibility

You must be at least eighteen (18) years old or the age of majority in your jurisdiction to use this website or purchase products. By using this website, you represent that you have the legal authority to enter into these Terms.

2. Products

HotelSuppliesOnline offers hotel supplies, hospitality products, guest amenities, and related products.

We strive to ensure that all product descriptions, pricing, images, dimensions, specifications, and availability are accurate. However, we do not guarantee that all information is complete, current, or error-free. We reserve the right to correct errors and update product information at any time without prior notice.

3. Pricing

All prices displayed on the website are subject to change without notice.

Applicable taxes, shipping charges, and other fees will be displayed during checkout where applicable.

If a pricing error occurs, we reserve the right to cancel or refuse any order placed at the incorrect price.

4. Orders

Submission of an order does not constitute acceptance.

We reserve the right to:

• refuse or cancel any order;
• limit quantities purchased;
• verify payment information;
• reject orders suspected of fraud or unauthorized activity.

An order is accepted only after we send an order confirmation or begin shipment.

5. Payment

Payment must be made using one of the payment methods offered during checkout.

By submitting payment information, you authorize HotelSuppliesOnline to charge the full purchase amount, including taxes, shipping charges, and other applicable fees.

6. Shipping and Delivery

Estimated shipping and delivery dates are estimates only and are not guaranteed.

Delivery may be delayed due to inventory availability, weather conditions, courier delays, holidays, or events beyond our reasonable control.

Risk of loss transfers to the customer upon successful delivery.

7. Returns, Refunds, and Warranty

Returns, exchanges, refunds, and warranties are governed by our published Return Policy and Warranty Policy.

Nothing in these Terms limits any rights provided to consumers under applicable law.

8. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately of any unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. User Content

If you submit reviews, ratings, comments, testimonials, photos, or other content, you grant HotelSuppliesOnline a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, and display such content for business, promotional, and marketing purposes.

You agree not to submit unlawful, misleading, defamatory, or infringing content.

10. SMS Messaging Terms

By voluntarily providing your mobile phone number and expressly opting in, you agree to receive text messages from HotelSuppliesOnline.

SMS messages may include:

• Order confirmations
• Shipping and delivery notifications
• Customer service communications
• Account notifications
• Promotional offers
• Product announcements
• Exclusive discounts
• Cart reminders (where permitted by law)

Marketing text messages are sent only with your consent. Your consent to receive marketing messages is not a condition of purchasing any product or service.

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving marketing SMS messages at any time by replying STOP to any message from us. You will receive one final confirmation message after opting out.

For assistance, reply HELP or contact our customer support team.

Wireless carriers are not responsible for delayed or undelivered messages.

Information collected in connection with our SMS program, including your mobile phone number, will be handled in accordance with our Privacy Policy.

Privacy Policy: https://www.hotelsupplies-online.com/privacy-policy

By opting in to receive SMS messages, you acknowledge that you have read and agree to these Terms and our Privacy Policy.

11. Privacy

Your use of this website is also governed by our Privacy Policy, available at: https://www.hotelsupplies-online.com/privacy-policy

The Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

12. Intellectual Property

All website content, including text, graphics, logos, images, videos, software, trademarks, product descriptions, and other materials, is owned by or licensed to HotelSuppliesOnline and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

13. Acceptable Use

You agree not to:

• violate any applicable law;
• interfere with website operations;
• upload malicious software;
• attempt unauthorized access;
• impersonate another person;
• scrape or harvest website content;
• engage in fraudulent or deceptive conduct.

Violation of these Terms may result in suspension or termination of access.

14. Third-Party Links

This website may contain links to third-party websites.

We are not responsible for the content, products, services, or privacy practices of third-party websites.

15. Disclaimer

The website and all products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, HotelSuppliesOnline disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Information on this website is provided for general informational purposes only and does not constitute professional advice.

16. Limitation of Liability

To the maximum extent permitted by law, HotelSuppliesOnline shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

Where liability cannot legally be excluded, our total liability shall not exceed the amount paid for the product giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless HotelSuppliesOnline, its affiliates, officers, employees, agents, and partners from claims, damages, liabilities, costs, and expenses arising from your violation of these Terms or misuse of the website.

18. Force Majeure

HotelSuppliesOnline shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, labor disputes, transportation disruptions, power outages, or internet failures.

19. Governing Law

These Terms shall be governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

Any disputes arising under these Terms shall be resolved in the courts having appropriate jurisdiction unless otherwise required by applicable law.

20. Changes to These Terms

We may modify these Terms at any time.

Updated versions will be posted on this page with a revised Effective Date.

Continued use of the website after changes become effective constitutes acceptance of the revised Terms.

21. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any other policies published on the website, constitute the entire agreement between you and HotelSuppliesOnline regarding your use of the website and services.

23. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

HotelSuppliesOnline Website: https://www.hotelsupplies-online.com Privacy Policy: https://www.hotelsupplies-online.com/privacy-policy Email: sales@hotelsupplies-online.com Phone: 2155543817 Business Address: HotelSupplies-Online, 5638B Highway 53, PMB634, Harvest, Alabama 35749, United States